Refund & Payout Policy

Coin purchases

Coins are bought through the App Store or Google Play. Because coins are delivered instantly, purchases are final. Refund requests are handled by Apple or Google under their own policies — we can't refund a store purchase directly.

• Apple: report a problem at reportaproblem.apple.com
• Google Play: request a refund from your Play order history

If a store refunds a purchase, we remove the corresponding coins from the balance. If those coins were already spent, the balance can go to zero and the account may be restricted.

Gifts are final

Once a gift is sent to a chef it can't be reversed, because the coins have already moved to the chef's earned balance.

Creator cash outs

• Only earned coins — coins received from gifts — can be cashed out. Purchased coins cannot.
• The minimum cash out is 5,000 earned coins.
• Requesting a cash out reserves the coins immediately; you can have at most 3 requests pending review.
• If a request is rejected or cancelled, the coins are automatically returned to your earned balance.
• Payouts are reviewed for fraud and may require identity verification and tax paperwork.

Start a cash out from your cash out page.

Chargebacks

Disputing a store charge instead of requesting a refund may result in permanent suspension.

Questions

billing@streamsizzle.app